Welfare Rights Support Officer
Stockport Council
Welfare Rights Support Officer Application Deadline: 15/03/2026 11.59pm Please be aware that we may close this vacancy early if a high volume of applications are received. We encourage you to submit your application as soon as possible to avoid disappointment. Shortlisting date 16/03/2026 While we embrace the use of AI as an innovative tool to maximise our services at Stockport Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm. Join us at Stockport Council MJ Local Authority of the Year 2025 Your Role This is an excellent opportunity for someone with passion, professionalism, and a desire to serve the public, to join our dedicated Welfare Rights Support Officers Team. As part of the wider Resident Advice Servicewhich includes Welfare Rights and Debt Advice, and Crisis Support, you will play a crucial role in delivering specialist welfare benefits advice directly to residents in their own homes. You will be part of an experienced homevisiting service that supports residents who are unable to access officebased or telephone advice. You will provide expert guidance on benefits, assist with claims, gather evidence, and ensure vulnerable residents receive the support they need in a setting that feels safe and accessible to them. About You We’d like to hear from you if you bring strong knowledge and experience in welfare benefits and have the confidence to work independently in residents’ homes. You should be an excellent communicator, empathetic, and committed to providing highquality, personcentred support. This role suits someone who is naturally compassionate, patient, and able to build trust with residents who may be isolated, anxious, or living with complex needs. A commitment to equality, dignity, and empowering vulnerable people is essential. About Us You will be joining a supportive, highly experienced and skilled team that takes pride in offering a traumainformed, flexible, and accessible advice service. Our home visit team plays a vital role in reaching residents who face barriers to engagement, helping to ensure no one is left without the support they need. We provide welfare rights advice through a blend of home visits, community outreach venues, office appointments, and telephone support. While the role includes travel across the borough, we also promote flexible working and ensure colleagues feel supported, valued, and able to maintain a healthy worklife balance. The successful applicant’s appointment will be subject to satisfactory Disclosure and Barring Service check. Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify. Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria. Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme Follow our recruitment team on X, Instagram and Facebook for updates on our vacancies and recruitment events. Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce. We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce. Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Employment could affect your benefits, find out more here. Turn2us Benefits Calculator.
Scale 6 (£31,537 - £33,699)
37 hours (full time)
Temporary until 31/03/2029
Hybrid working from home and at the office in the council complex. Predominantly carrying out home visits with some community outreach work
Interview Date: 26/03/2026
Interview Type: In person
If you would like to find out more about the role please contact Amy Taylor - amy.taylor@stockport.gov.uk or Wendy Masters - wendy.masters@stockport.gov.uk for an informal discussion about the roleSupporting Documents
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Location
Piccadilly, , Stockport, SK1 3XE, United Kingdom
Job ID
11959
Employee Benefits
Annual Leave
A generous annual leave allowance, up to 30 days annual leave dependent on grade and length of service, plus bank holidays with the option to purchase additional annual leave
Work Life Balance
Work and personal life balance. Many jobs include part time working, flexi-time and homeworking
Employee engagement
Employee engagement networks to support colleagues and create opportunities to feed into both workforce and borough strategies
Volunteering
Support for volunteering by allowing up to 4 hours per month (pro rata) to carry out any duties associated with this
Learning and Development
A suite of learning and development opportunities, from important data protection training to all level apprenticeships
Discounts
A huge range of discounts via an easy to use portal, including: Gym memberships, restaurants, events, travel, cycle to work scheme, home electronics and more.
Wellbeing
Access to an employee support hotline, available 24 hours a day, 365 days of the year.
Pension Scheme
Option to join the Local Government Pension Scheme and give your pension a boost by enrolling into a salary sacrifice scheme.
Our Recruitment Journey
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Application stage
When you have seen a job, you are interested in you can submit your application online by clicking ‘Apply Now’, some vacancies will ask you to complete a supporting statement where you should address the About You section of the Job Profile for the role. Other vacancies will ask you to upload a CV.
Shortlisting
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Interviews
When preparing for the interview, you should familiarise yourself with the job profile. The About You section of the job profile contains the criteria that will be assessed at interview stage. You can prepare for interview by ensuring that you have clear examples relating to how you have met these criteria. If you require any reasonable adjustments because of a disability under the Equality Act, to assist you during the selection process we would be pleased to discuss them with you on recruitment@stockport.gov.uk
Offer stage and pre-employment checks
Offer stage and pre-employment checks If you're offered the job after interviewing, you'll be sent a conditional offer detailing your new role. Along with the conditional contract and offer letter, our team will be in touch regarding your pre-employment checks.
The pre-employment checks that you will need to undertake will depend on the role that you've applied for. These checks may include:
right to work in the UK
Disclosure and Barring Service checks.
The information provided will be dealt with in accordance with the DBS Code of Practice
gaps in employment
reference checks. We will request references prior to issuing your conditional contract
pre-employment health declaration
qualification checks
