Working Pattern: Full time

Fixed Term End Date: 2 years from start date

Interview Date/Type: Week commencing 23 March 2026 / In person

SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.

About the Role

Trafford IT and Digital Services are integral to support the Council’s Corporate and NHS Locality Plans by driving digital transformation across the Council and NHS Greater Manchester Integrated Care services. As an IT Officer within the IT Operational function, part of the IT & Digital Service, you will be the first point of contact for users, providing essential front-line support to ensure technology runs smoothly and efficiently.

You will be responsible for triaging, diagnosing, and resolving a wide range of technical issues. Following the ITIL framework, you'll follow defined procedures for incident management, ensuring service requests and incidents are accurately logged, updated, and resolved within agreed service levels. Where required, you will escalate issues and collaborate with technical teams to ensure timely resolution and minimal disruption to services.

Your work will involve providing support for end users over the phone, via the IT hub system and during face-to-face bookings, covering hardware, software, and network-related issues. You'll work across a variety of technologies including Microsoft 365, Windows operating systems, VPN, and remote desktop services. A key part of your role will be championing a customer-centric culture throughout the department, ensuring all interactions with customers are delivered to a high standard.

About You

You’ll have a keen interest and understanding of technology, gained through work or personal experience, and a strong desire to develop your skills further. You’ll have a good understanding of current operating systems and Microsoft Office (Word, Excel, Outlook, and PowerPoint). You’ll demonstrate problem-solving and troubleshooting skills. Excellent interpersonal and communication skills are key, with the ability to explain technical issues clearly to non-technical users. You’ll be organised, adaptable, and able to manage your workload effectively, while working well both independently and as part of a team.

Additional Information

This advert may close early if we receive a high number of applications, so please apply as soon as possible.

Willing to travel to sites within the Trafford Borough.

Non-Police Personnel Vetting will be required.

Occasionally, there may be a requirement to work until 6pm.

Find Out More.

For the full details of this opportunity, please refer to the role profile linked below.

If you have any questions or would like an informal chat you can get in contact please email aimee.collins@trafford.gov.uk or will.hiles@trafford.gov.uk

About us...

Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.

Why Trafford?

We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”

Our Culture...

Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.

They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.

What you'll love about working with us...

Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:

  • Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
  • Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
  • Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
  • Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
  • Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
  • Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
  • Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.

Guaranteed Assessment Scheme...

We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application form asks you to indicate if you meet any of the criteria within this scheme. To find out more and if you qualify please click here. If you apply under this scheme you will need to demonstrate that you meet the essential requirements of the job as set out in the ‘About You’ section of the role profile.

Greater Manchester Continuous Service...

We will recognise your previous service with other public sector organisations. This means that if you are joining us from a participating organisation, you can retain valuable service-related benefits such as annual leave entitlement. You can find out if this applies to you by visiting Greater Manchester Continuous Service Commitment | greater.jobs

Key Information...

  • Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile.
  • Please note: We are not a licensed sponsor and will not be able to support with your work visa.
  • Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council

Make an Impact. Apply Today....

If you are passionate about making a difference and want to be part of a team shaping a better Trafford for our residents, businesses and communities then we'd love to receive an application from you.

We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at recruitment@trafford.gov.uk

After reviewing the role profile and submitting your application, successful candidates will be invited to a values-based interview to learn more about your skills and experience. This is your opportunity to show how you connect with our EPIC values and can contribute to our vision.

Supporting Documents

↗ IT Officer Role Profile

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Location

Talbot Road, , Trafford, M32 0TH, United Kingdom

Job ID

1800