Technical Officer (Benefits Casework)
Manchester City Council
Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. 2 References - where possible we require 3 years' history. BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check. We’re the local council for one of the UK’s most vibrant and diverse cities. Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: Benefits we offer Creating an Inclusive Team at Manchester City Council At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below: When You Join Us We’re a Disability Confident Employer, offering: For more information about the role or any adjustments, email jobs@manchester.gov.uk. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Employment could affect your benefits, find out more here. Turn2us Benefits Calculator.
The Technical Officer (Benefits Casework) role is an important role in providing assurance that we are operating to regulatory standards, protecting the public purse and putting our residents at the centre of our Benefits Service.
As a Technical Officer (Benefits Casework) you will manage a varied and sometimes complex caseload of reconsiderations and appeals. You will also represent Manchester City Council at both Housing Benefit and Council Tax Reduction Tribunal hearings, and whilst tribunal attendance is an essential aspect of the role, the number of hearings is typically low, with all staff fully trained and supported.
We are looking for applicants who have the right skills and expertise in Housing Benefit and Council Tax Reduction, but who also demonstrate the potential to grow and flourish on the team.
Staff can also access the Council’s Flextime Scheme. Subject to business needs staff can work from home the majority of the time. Our homeworking hours start at 6am and finish at 7pm with core hours between 11am and 2.30pm. You can also take a maximum of two days a month as flex leave under the scheme as long as you have made the time in advance. Staff will be expected to attend the office for training, team meetings, or as required.
For an informal discussion before applying for the role, please contact Rachel Halpin, rachel.halpin@manchester.gov.uk or Nina Jackson, nina.Jackson@manchester.gov.uk
Please show in your application how you meet the requirements of the Key Behaviours, Skills and Technical Requirements from the Role Profile.
Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
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Location
, , Manchester, , United Kingdom
Job ID
7667
