Customer Services Officer

About us

The Gateways are the ‘hub’ of key Council services and work in close partnership with the NHS and Salford Community Leisure, as well as many other core service providers.

Our Localities are a great place to work. We believe in putting people (staff, partners and customers) at the heart of service development and that they are the driver for everything we do. We want to ensure our service enables people to lead the best life possible and create an excellent customer experience. This is a great opportunity to join a forward thinking team who will offer you the support you need to succeed.

Key strategies: Customer Strategy / Anti-Poverty Strategy / Locality Plan / Digital

We currently have an exciting vacancy within our team to enable us to continue to build on our success and also bring new experience, knowledge and ideas into the team. This is a fixed term appointment for 12 months.

About you

You will have a passion for delivering an excellent customer service experience to everyone living and working in Salford. You will be keen to explore new ways to do things differently. You will use customer engagement skills to deliver the best outcomes for customers with both a digital mindset alongside meeting the needs of those that need more traditional support.

You will be a creative thinker, a great listener, and enjoy helping and supporting our customers. You will demonstrate a positive attitude and embed the core Salford values.

About the role

You will provide face to face support for Customers within the Locality. With appropriate support and training be able to identify appropriate pathways for residents ensuring they are better off in Salford by providing information and advice to customers in line with an integrated place based approach. With appropriate support and training be able to undertake relevant financial transactions. With appropriate support and training be able to to promote, educate and support customers to access services in line with the customer strategy, delivering a digital first approach, providing a first response to digital enquiries. You will demonstrate a desire to deliver an excellent customer service experience to all customers in Salford.

Please be aware that this post is subject to a Disclosure and Barring Service (DBS) check and that you will be required to meet the cost of the DBS check currently £21.50 . The payment for this will be deducted from your first four months’ salary payments at a rate of £5.38 per month. If you do not commence employment for any reason but the DBS has been processed, you will be sent an invoice for the payment of £21.50

Want to know more about Salford?
As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this.

Find out about our city as a place to live, work & grow, and learn more about the amazing work we are doing. You’ll also find out about the wealth of benefits we have to offer you here!

Continuous Service commitment
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