Ukraine Support Officer

Contract: Temporary (31st March 2027) 

Hours: 18.50 hours (Job Share)

Salary: Scale 5 SCP12-17 £28,598 - £31,022 per annum, pro rata

Closing Date: 24th June 2026

An exciting opportunity has arisen to join Fylde Council’s Community team as a Ukraine Support Officer, working in a job share arrangement alongside an existing postholder.

This is a rewarding role where you will play a vital part in supporting Ukrainian refugees as they settle into life in Fylde, while also contributing to the wider work of the Community Support team.

Working Pattern

This role has a fixed working pattern to ensure continuity of support:

• Wednesday
• Thursday
• Friday (morning)

About the Role

Working closely with your job share partner, you will provide person-centred support to Ukrainian refugees, ensuring a consistent and coordinated approach. Your responsibilities will include:

• Managing a shared caseload and maintaining clear communication between colleagues
• Providing advice and guidance on housing, benefits, healthcare, education, and employment
• Delivering briefings, information sessions, and one-to-one support
• Building strong partnerships with statutory, voluntary, and community organisations
• Supporting individuals and families to access long-term accommodation
• Coordinating tailored support plans to meet diverse needs
• Accurately recording case information and maintaining up-to-date records, including data collection and reporting using Microsoft Excel and wider Microsoft Office tools
• Providing flexible support to the wider Community team, contributing to other service areas as required

This role offers the chance to make a real difference within the community, supporting people during an important period of transition.

About You

We are looking for a compassionate and motivated individual who:

• Has experience working with vulnerable individuals or communities
• Communicates effectively with people from a wide range of cultural backgrounds
• Is organised, proactive, and able to manage a varied caseload
• Thrives in a collaborative, job share environment
• Demonstrates empathy, adaptability, and a strong customer focus
• Has strong administrative skills, with confidence in using Microsoft Office (particularly Excel) to manage, record, and report on data accurately

Knowledge of UK benefits, housing, and support systems is desirable.

A full UK driving licence is required for this role.

Additional Information

This position forms part of a job share arrangement, so strong communication, organisation, and handover skills are essential to ensure continuity of service and high-quality support.

For full details please see the attached Job Description 

to view the Job Description.