Family Support Worker – Family Support Service
Trafford Council
Trafford Permanent £34,434 - £36,363 Full Time Expires 26/04/2026
Working Pattern: Full time InterviewType: In person SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role. Here in Trafford Children’s Services our vision is that our teams are offering the right help at the right time, and that at all levels our interventions make life better for children and families. We are ambitious for our children and for our practitioners - and our core value is ‘would this be good enough for my child’? We want to have practitioners and managers who are confident and brave in their practice and are supported by strong leaders at all levels. As a relatively small local authority, we pride ourselves on our friendly teams, manageable caseloads, creative approach and colleagues who support each other. We were pleased to see this recognised in the Ofsted report that followed our ILACS inspection in late 2022, which highlighted that “social workers in Trafford are overwhelmingly positive about both the local authority and the support they receive.” In Trafford our approach is strengths-based, using relational and restorative practice. Our recent Ofsted report referred to our "relational model of social work practice, which is well regarded by the wider workforce, has been successfully implemented.” We believe that a culture and environment in which our managers and social workers can thrive is an essential element of improving outcomes for children and families. Our 2023 Ofsted report recognised this, noting a “cultural shift (that) has been underpinned by a strong training offer to support social workers to develop the skills they need to provide a better service to children”. Family Support Service This is an exciting opportunity to be part of a service that works closely with children and families to offer them the right help t the right time, from the right professional. You will provide targeted support to children and families to build upon their and address any areas of need. You will work closely with multi agency partners to deliver family plans and improve outcomes for children and families. We would encourage any applicant who have specialist knowledge in mental health, domestic abuse, harmful substance misuse or complex family dynamics to apply. Our commitment to you We know that when you come to work in Trafford, we have a responsibility to provide you with the right tools and support to flourish in your new role. Induction We have recently updated our induction programme for new colleagues joining us at all levels. During your first two weeks you will have protected time to get to know your team, our systems and other parts of the service. Workload We are absolutely committed to ensuring that your workload is manageable. We believe that manageable workloads are critical, and managers will support you and confirm priorities through discussion and supervision. We have performance management reporting of workloads and therefore at all levels we are responsible for monitoring workloads across the service. There will be times where there is a level of flexibility required to meet the needs of the service or for individual children you work with, particularly in times of crisis. We will ensure that you are able to take additional hours back quickly to give you balance between your work and home life. Supervision One of our practice-led improvements has been to refresh our supervision framework, which has been a really exciting piece of work. We commit to offering monthly formal supervision that is both reflective and supportive and provides you with clear advice, guidance and direction. We also offer peer supervision as part of our refreshed framework, with practitioners involved in deciding the topics of discussion. Opportunities for progression A number of Trafford colleagues have been supported through the apprenticeship scheme to progress with recognised qualifications including coaching and social work. It is always wonderful to see colleagues progress within the service and we are keen to support all colleagues to reach their full career potential here at Trafford. A note from Pamela Wharton, Director of Early Help and Social Care. “Thank you for showing your interest in a role here in Trafford. I hope that you find the information we have provided helpful and that you feel that Trafford is somewhere you want to come and work. “Trafford is a great place to work and we are striving to make it even better. We believe the service structure we now have in place is working well and is enabling children and families to get the right help at the right time. You will find more information directly from colleagues about working at Trafford on our website. We hope you will like what you see and hear - and will be inspired to join us. “I look forward to receiving your application. I firmly believe together we can truly make a difference.” This advert may close early if we receive a high number of applications, so please apply as soon as possible. For the full details of this opportunity, please refer to the role profile linked below. If you have any questions or would like an informal chat you can get in contact with the hiring manager, Rachel Scott at Rachael.scott@trafford.gov.uk Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive. We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.” Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day. They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career. Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance: We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application form asks you to indicate if you meet any of the criteria within this scheme. To find out more and if you qualify please click here. If you apply under this scheme you will need to demonstrate that you meet the essential requirements of the job as set out in the ‘About You’ section of the role profile. We will recognise your previous service with other public sector organisations. This means that if you are joining us from a participating organisation, you can retain valuable service-related benefits such as annual leave entitlement. You can find out if this applies to you by visiting Greater Manchester Continuous Service Commitment | greater.jobs At Trafford Council, we’re always open to new and innovative tools, including AI, that can help people work smarter. However, when it comes to job applications, what matters most to us is you. We really want to see your personality, your experience, and what excites you about joining our team. If you choose to use AI for support, please be sure to read the instructions carefully and make sure your application is written in your own words, reflecting your genuine skills, knowledge and enthusiasm. Please see our guide on using AI in your application. We’re looking forward to hearing your story. If you are passionate about making a difference and want to be part of a team shaping a better Trafford for our residents, businesses and communities then we'd love to receive an application from you. We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at recruitment@trafford.gov.uk After reviewing the role profile and submitting your application, successful candidates will be invited to a short interview to learn more about your skills and experience.About the Role
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Supporting Documents
↗ Family Support Worker Role Profile
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Location
Talbot Road, , Trafford, M32 0TH, United Kingdom
Job ID
1889
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Using AI in Your Application
When it comes to job applications, what matters most to us is you. We want to see your personality, your experience, and what excites you about joining our team.
We recognise that AI can be a helpful tool to support accessibility during the application process. If you choose to use AI for support, please read the instructions carefully and make sure your application is written in your own words, reflecting your genuine skills, knowledge, experience and enthusiasm.
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Use AI as a supportive tool, not a replacement
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Copy and paste AI-generated content directly into your application
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Rely on generic statements that don’t reflect the specific role requirements
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