Ready to take the lead in a busy operational environment?

Join our Facilities Operations team and help keep the Bee Network safe, welcoming and running smoothly for customers every day.

Your Role

As a senior member of our Facilities Operations team, you'll play a vital role in ensuring the safe, smooth and efficient operation of one of TfGM's busy bus stations or interchanges.

As a Site Coordinator, no two days are the same. You'll be highly visible across the site, supporting customers, overseeing daily operations, coordinating responses to incidents and ensuring the station remains safe, welcoming and accessible for everyone who uses it.

You'll be the first point of contact for many customers, providing travel information, assisting those who may need extra support, and remaining calm and professional when dealing with challenging situations or service disruptions. Alongside delivering excellent customer service, you'll play a key role in monitoring health and safety compliance, carrying out site checks, reporting issues and helping to create a safe environment for customers, colleagues and operators.

You'll need to be flexible, as our operational hours are 06:00 to 24:00 Monday to Sunday and Bank Holidays on a shift basis, working 37 hours per week.

For more info see Job Profile below.

Who are we?

Facilities Operations are responsible for the safe operation of TfGM's operational sites and for providing face-to-face help and assistance to Bee Network customers every day.

As a frontline service, we play an essential role in keeping Greater Manchester moving. Whether it's supporting customers with their journeys, ensuring facilities are maintained to a high standard, responding to incidents, or promoting a safe environment, our teams help deliver a transport network that is accessible, reliable and welcoming for everyone.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

We're looking for someone who enjoys working in a busy customer facing environment, takes pride in supporting others and can help maintain a safe, welcoming and well-managed site for everyone who uses the Bee Network.

You'll have:

• Experience of supervising or supporting others in a busy operational environment.
• Strong customer service skills, with a genuine desire to help people and provide a positive experience.
• The ability to remain calm and professional when dealing with incidents, service disruptions or challenging situations.
• Good communication and interpersonal skills, with the confidence to engage with a wide range of customers, colleagues and stakeholders.
• An understanding of health and safety responsibilities and the importance of maintaining a safe and compliant environment.
• Good IT skills, including experience of using Microsoft Office applications and completing reports or records accurately.

The ideal candidate will be approachable, resilient and highly visible on site, taking pride in delivering excellent customer service while helping to ensure the safe and efficient operation of the station.

What we can offer you

We offer a competitive salary starting from £31,885 per annum plus a shift allowance of 15%, this means that as you’ll work on a rostered basis, we’ll add an extra 15% onto your total pay for the month (not just for certain shifts).

Through this advertisement, we will be populating a talent pool for opportunities at our hubs across Greater Manchester that may become available over the next 6 months. These could also be fixed term or permanent positions.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include:

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel for your commute, and access to our Electric Vehicle salary sacrifice scheme.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website

What's next?

If you believe you have the skills and experience required, we’d really like to hear from you. To apply please submit your CV and complete your application ensuring that you provide clear examples against the criteria questions, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on your CV. If any personal details are included these will be visible to the hiring manager.

For essential guidance on applying for jobs at TfGM including AI use, Right to Work requirements, our Guaranteed Assessment Scheme, application tips, and reasonable adjustments Please follow this link to our application infographic!

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.