Case Officer
Rochdale Council
Permanent and Temporary (18-Month Fixed Term) Opportunities Available Are you passionate about making a real difference to the lives of local residents? Would you like to join a friendly, flexible, award-winning Home Improvement Agency team? Are you looking for a rewarding new challenge? If so, we would love to hear from you. About Us Welcome to Rochdale Home Improvement Agency (HIA), part of Rochdale's award-winning Adult Care Service. This is an exciting time to join us as we continue our transformation journey, focusing on delivering excellent services that enable residents to live independently, safely and comfortably in their own homes. Our people are our greatest asset, and we are looking for enthusiastic, motivated individuals who share our values and commitment to improving outcomes for local residents. We currently have an exciting opportunity for a Case Officer (Adaptations) to join our welcoming and supportive team. Why Join Rochdale HIA? The Home Improvement Agency delivers a range of essential services for older and disabled residents, including major and minor adaptations, stairlift provision and compliance services. Our work has a direct impact on people's lives, helping them remain independent in their own homes for as long as possible. No two days are the same. We offer a fast-paced, rewarding environment where teamwork, innovation and excellent customer service are at the heart of everything we do. What We Offer About the Role As a Case Officer, you will provide a professional, person-centred service to residents requiring adaptations to their homes. You will manage adaptation cases from referral through to completion, acting as the main point of contact throughout the process and supporting residents every step of the way. Key responsibilities include: About You We are looking for someone who is: Join Our Team This is a fantastic opportunity to join a passionate, supportive and highly respected team that makes a genuine difference to people's lives every day. Please note that we have both a permanent position and an 18-month temporary position available. For an informal discussion about the role, please contact: Danielle Syers danielle.syers@rochdale.gov.uk The successful postholder will be required to travel around the Borough and to other locations, as per the needs of the service. To apply please upload your CV together with a supporting statement that provides evidence of how you meet the essential requirements of the person specification. We suggest that when completing your supporting statement, you use the person specification criteria as headings then give a specific example, detailing information on your qualification. Please ensure you anonymise your CV and supporting statement. Appointment to this post is subject to DBS and background checks. For internal candidates approval for secondment should be obtained from your Service Director (or nominated representative) before applying for the temporary post. Unfortunately, we are unable to offer a sponsorship for this role at this stage. Supporting Documents
↗ Job Description and Person Specification
↗ Policy on Recruitment of Ex-Offenders
Ready to apply?
Location
Smith Street, , Rochdale, OL16 1XU, United Kingdom
Job ID
12894
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Applying Authentically With AI: Our Greater Manchester Approach
Across Greater Manchester’s local authorities, we want to hear your genuine experiences, skills and motivations, expressed in your own words.
To keep our recruitment process fair and inclusive, please complete your application personally and follow the instructions carefully. AI can be used to support you - for example, to help structure your answers or as a reasonable adjustment - but your application should still reflect your authentic voice.
Applications that depend too heavily on AI‑generated content may not progress to shortlisting.
This guidance outlines acceptable and unacceptable uses of AI, along with suggestions for using it in a way that supports you while keeping your application true to you.
What Is AI and How Do We Use It Across Greater Manchester?
AI refers to technology that can create or refine content, such as text, ideas, summaries, or planning. It can help improve productivity, problem-solving, and creativity.
We’re open to using innovative digital tools where they can help us work smarter and deliver better services for our residents. However, every use of AI is carefully considered to make sure it is ethical, responsible, and aligned with public-sector values.
When it comes to recruitment, we take a human-centred approach.
This means:
A trained hiring manager reads every application
Shortlisting is based on objective criteria required for the job
Interviews are conducted in person or via teams by the hiring manager for the role
All hiring decisions are made by hiring managers, not algorithms
AI does not make decisions in our recruitment process and our managers are being upskilled to spot AI in applications, particularly when this might have been used in a way that doesn’t feel genuine. If something in an application raises a question or concern, we will test this out with assessments or at the interview stage to confirm authenticity.
Our aim isn’t to catch anyone out but to make sure we’re getting to know the real you, giving every candidate a fair chance and finding the right person for the role.
Using AI in Your Application
When it comes to job applications, what matters most to us is you. We want to see your personality, your experience, and what excites you about joining our team.
We recognise that AI can be a helpful tool to support accessibility during the application process. If you choose to use AI for support, please read the instructions carefully and make sure your application is written in your own words, reflecting your genuine skills, knowledge, experience and enthusiasm.
We’re looking forward to hearing your story.
How to use AI Effectively and Responsibly
Your application is your chance to show us:
Who you are
What you can bring
The values you hold
Why you want to make a difference
AI can help you organise your thoughts or improve clarity but it cannot express your unique voice, experiences, or motivations.
AI is most helpful when used to:
Help you structure the information you are providing to evidence the criteria
Give examples of how to use STAR (Situation, Task, Action, Result)
Proof-read to highlight grammar or spelling errors
Provide inspiration if you're finding it difficult to find the right words to explain something
But remember: your honesty, lived experience, and motivations are irreplaceable.
Do’s and Don’ts for Using AI in the Recruitment Process
Do:
Use AI as a supportive tool, not a replacement
Ask AI to help tidy up your writing or clarify structure
Use it to brainstorm examples, then rewrite them in your own voice
Reflect on AI suggestions and adapt them to match your experience
Use AI to help with research, but express your understanding yourself
Don’t:
Copy and paste AI-generated content directly into your application
Let AI exaggerate or invent experience you do not have
Rely on generic statements that don’t reflect the specific role requirements
Remove your individuality, we want to hear your voice
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